Privacy Policy

At Mairah’s Fashion & Design (“we”, “our”, “us”), we are committed to protecting your privacy and handling your personal data responsibly.

This Privacy Policy explains how we collect, use, store, and share your information when you visit https://mairahs.com, place an order, contact us, or use our services.

1. Who we are

Mairah’s Fashion & Design is the data controller responsible for your personal data.

Contact details:
Email: contact@mairash.com
Phone/WhatsApp: +44 7368 209450
Website: https://mairahs.com

2. What information we collect

We may collect and process the following personal data:

• Your name

• Billing and delivery address

• Email address

• Phone number

• Order details and purchase history

• Payment-related information processed through our payment providers

• Measurements and fitting information for bespoke stitching orders

• Messages or enquiries you send to us

• Technical data such as IP address, browser type, device information, and website usage data

• Cookie and analytics data

3. How we collect your information

We collect information when you:

• place an order;

• create an account, if applicable;

• contact us by email, phone, WhatsApp, social media, or website form;

• request bespoke stitching services;

• browse our website;

• subscribe to marketing updates, where offered.

4. How we use your information

We use your personal data to:

• process and deliver your orders;

• manage payments, refunds, and returns;

• provide customer service and respond to enquiries;

• carry out bespoke stitching based on the details you provide;

• send service-related communications about your order;

• improve our website, products, and services;

• prevent fraud and protect our business;

• send marketing communications where you have agreed, or where otherwise permitted by law.

5. Legal bases for processing

We process your personal data on one or more of the following bases:

• to perform our contract with you;

• to comply with legal obligations;

• for our legitimate interests, such as running and improving our business, preventing fraud, and handling customer support;

• with your consent, where required, such as for certain marketing communications or optional cookies. The ICO expects privacy notices to explain the lawful basis used and the individual rights that go with it.

6. Sharing your information

We may share your information with trusted third parties where necessary, including:

• payment service providers;

• delivery and logistics providers;

• website hosting, ecommerce, and IT service providers;

• analytics and marketing providers;

• professional advisers where necessary;

• legal or regulatory authorities where required by law.

We only share the information necessary for the relevant purpose.

7. International transfers

Some of our service providers may process data outside the UK. Where this happens, we take appropriate steps to ensure your data is protected in accordance with applicable data protection law.

8. How long we keep your information

We keep personal data only for as long as necessary for the purposes set out in this Privacy Policy, including for legal, tax, accounting, dispute, and operational reasons. The ICO expects you to state either retention periods or the criteria you use to decide them.

As a guide:

• order and transaction records may be kept for up to 6 years;

• customer service correspondence may be kept as reasonably necessary to manage enquiries and disputes;

• bespoke measurement information may be kept for future customer service and repeat orders unless you ask us to remove it, where legally possible;

• marketing records may be kept until you unsubscribe or object.

9. Your rights

Depending on the circumstances, you may have the right to:

• request access to your personal data;

• request correction of inaccurate data;

• request deletion of your data;

• request restriction of processing;

• object to processing;

• request data portability;

• withdraw consent where processing is based on consent.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your data has been handled unlawfully. The ICO says privacy information should explain these rights and how people can complain.

10. Marketing

If you sign up to receive marketing, we may send you updates about products, offers, and services. You can unsubscribe at any time using the unsubscribe link or by contacting us.

11. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, understand website usage, and support website functionality. Some cookies are essential, while others are optional. The ICO recommends explaining cookies clearly and making privacy information easy to access.

12. Data security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. However, no online transmission or storage system can be guaranteed to be completely secure.

13. Children

Our website is not intended for children under 13, and we do not knowingly collect personal data from children.

14. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

15. Contact us

If you have any questions about this Privacy Policy or your personal data, please contact us at:

Email: contact@mairash.com
Phone/WhatsApp: +44 7368 209450